Help Center

We're here to help!

Please find the quick answers to your questions below. If you have any further questions, do not hesitate to contact us, and our experienced staff is happy to find the right answer for you.

• Buyer's Guide

  • How to find part number of the battery?

    • Acer/Getway/eMachines Battery Part Number
    • Apple Battery Part Number
    • Asus Battery Part Number
    • Dell Battery Part Number
    • Fujitsu Battery Part Number
    • HP/Compaq Battery Part Number
    • Lenovo/IBM Battery Part Number
    • MSI Battery Part Number
    • Panasonic Battery Part Number
    • Samsung Battery Part Number
    • Sony Battery Part Number
    • Toshiba Battery Part Number
  • How to find model number of your laptop?
  • Check laptop batteries before ordering
  • How to make order from CanadaLaptopBattery.com?
  • Why Buy From CanadaLaptopBattery.com?

• Order Status

  • Has my order shipped?
  • How do I track my order?
  • Can I change my order once it has been processed?
  • I need a copy of my receipt / invoice.

• Guarantees

  • Privacy Policy
  • Security
  • 30-Day Money Back
  • 1-Year Warranty
  • Warranty Details

• Shipping

  • Shipping Information Table
  • When will my order ship?
  • Drop Shipping

• Payment

  • What payment methods are accepted?
  • Do I need a PayPal account to pay?
  • Is PayPal secure?
  • Why was my credit card payment declined?
  • Why is my payment status still pending?

• Returns

  • What is RMA?
  • Apply for a RMA
  • What is the return policy?
  • I received the wrong product.
  • What is our refund/exchange process?
  • Should I provide tracking number after I return the item?
  • When can I get a refund after I returned the item?